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Safety at SEA LIFE

Safety at SEA LIFE

The health and safety of our guests and our staff is always our top priority and we will take all necessary precautions to ensure their continued welfare. At our resorts and attractions, we have implemented enhanced cleaning regimes, increased the availability of hand sanitization products and have adopted recommended practices and government recommended guidelines as appropriate, to maintain a safe environment.

In accordance with local government ordinances, face coverings must be worn by all guests. Those under the age of 2 years, or who have a health condition that would get worse if a mask is worn are exempt from this requirement. Our teams are alert to signs of coronavirus symptoms and understand the importance of good hygiene. Like many businesses, we continue to monitor the situation closely and are in regular contact with local authorities so we may respond quickly to any developments.

 

FREQUENTLY ASKED QUESTIONS

Why are face coverings required?

Due to local health regulations, masks or face coverings are required to be worn while in the attraction.  Those under the age of 2 years, or who have a health condition that would get worse if a mask is worn are exempt from this requirement.

Can I reschedule and visit at a later date?

If you have purchased tickets for the dates when we will be closed, you may use these tickets for any future date through December 31, 2020. When you decide to visit, simply present your unused ticket at any ticket counter. No advance reservations are required.


How do I request a refund?

To request a refund, please send your name, confirmation and email address of the purchaser to sealifemichigan@sealifeus.com. Please understand that our team is working through an unprecedented number of reschedules and refunds will be issued as soon as possible.


How long will it take to get my refund?

Due to the incredibly high volume of traffic on our website, customers may experience delays in response time, and we recognize that this is frustrating. The most up-to-date information will be available on our website.


What if I bought my ticket from another seller/website?

If guests’ travel plans were arranged by a third-party, including travel agents, travel-booking websites, or other businesses independent of SEA LIFE Michigan Aquarium, they will need to contact those suppliers directly to understand their policies and any applicable fees for changing or canceling a reservation.


How does the closure of SEA LIFE impact Memberships?

Your membership has automatically been extended by 4 months and there is nothing additional that you would need to do. 

If you have any additional questions, please contact: sealifemichigan@sealifeus.com


What if I had planned a school field trip, group visit or birthday party?

If you have a reservation for the dates when we will be closed, please know that we would be happy to reschedule you to a future date. For additional questions, please contact: debbie.gibb@merlinentertainments.biz

Dive Into SEA LIFE

DIVE INTO SEA LIFE AQUARIUM