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Safety at SEA LIFE

Safety at SEA LIFE

The health and safety of our guests and our staff is always our top priority and we will take all necessary precautions to ensure their continued welfare. At our resorts and attractions, we have implemented enhanced cleaning regimes, increased the availability of hand sanitization products and have adopted recommended practices and government recommended guidelines as appropriate, to maintain a safe environment.

In accordance with local government ordinances, face coverings must be worn by all guests. Those under the age of 5 years, or who have a health condition that would get worse if a mask is worn are exempt from this requirement. Our teams are alert to signs of coronavirus symptoms and understand the importance of good hygiene. Like many businesses, we continue to monitor the situation closely and are in regular contact with local authorities so we may respond quickly to any developments.

 

FREQUENTLY ASKED QUESTIONS

Why are face coverings required?

Due to local health regulations, masks or face coverings are required to be worn while in the attraction.  Those under the age of 5 years, or who have a health condition that would get worse if a mask is worn are exempt from this requirement. Guests risk being refused entry if they do not follow these guidelines due to local government mandates. 

Will all attraction offerings be open?

Due to additional safety measures, changes in operation may result in limited access to certain offerings, but we will offer guest access to as many features of the attraction as possible.

What attractions or offerings are currently closed?

  • Submarine Children's Play Area
  • Doodle Reef
  • All pop-up bubble tanks throughout the aquarium
  • Educational Talks and Feeds
  • Behind the Scenes Tours
  • Re-entry to the aquarium is not available to maintain our current capacity guidelines

What forms of payment will be accepted?

We are only accepting contactless payment methods and the use of debit/credit cards to combat the spread of COVID-19.

Am I able to leave and re-enter the attraction?

To deal with capacity restrictions due to COVID-19, tickets do not allow for re-entry. Once inside the aquarium, you may stay as long as you wish however you are not able to leave and return later in the day.

What else should I know for my visit?

Please note that we due to COVID-19 restrictions, we are operating under reduced capacity and there may be a wait to enter to help ensure social distancing, especially on weekends. Additionally, we are not able to offer re-entry to help with capacity issues and we also have implemented a one-way system through the aquarium to keep all guests moving in the same direction.   

Can I reschedule and visit at a later date?

If you have purchased tickets for the dates when we will be closed, you may use these tickets for any future date through December 31, 2020. When you decide to visit, simply present your unused ticket at any ticket counter. No advance reservations are required.

How do I request a refund?

To request a refund, please send your name, confirmation and email address of the purchaser to sealifemichigan@sealifeus.com. Please understand that our team is working through an unprecedented number of reschedules and refunds will be issued as soon as possible.

How long will it take to get my refund?

Due to the incredibly high volume of traffic on our website, customers may experience delays in response time, and we recognize that this is frustrating. The most up-to-date information will be available on our website.

What if I bought my ticket from another seller/website?

If guests’ travel plans were arranged by a third-party, including travel agents, travel-booking websites, or other businesses independent of SEA LIFE Michigan Aquarium, they will need to contact those suppliers directly to understand their policies and any applicable fees for changing or canceling a reservation.

How does the closure of SEA LIFE impact Memberships?

Your membership has automatically been extended by 4 months and there is nothing additional that you would need to do. 

If you have any additional questions, please contact: sealifemichigan@sealifeus.com

What if I had planned a school field trip, group visit or birthday party?

If you have a reservation for the dates when we will be closed, please know that we would be happy to reschedule you to a future date. For additional questions, please contact: debbie.gibb@merlinentertainments.biz

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