Safety at SEA LIFE
Safety at SEA LIFE
Frequently Asked Questions
- Yes! SEA LIFE is open daily.
Face masks are strongly recommended during your visit. Masks are required for unvaccinated guests.
We accept debit/credit card payments on site. Please note we are not accepting cash or check payments at this time. You may also make online purchases with debit/credit card, Google Pay and PayPal Checkout.
- We place the utmost importance on the safety and well- being of our guests, team members and sea creatures.
To ensure that everyone can come explore our attraction without concern, we have introduced a range of new health and safety protocols intended to reduce the risk associated with COVID-19 and mitigate exposure for our guests, our team members and the greater community overall.
- We are closely monitoring local, state and federal government policy changes, Centers for Disease Control (CDC) guidelines, government mandates and public health advancements. We will continue to make changes as necessary or appropriate to our protocols and procedures.
- Guests will notice a lot of hand sanitizing stations, signage, floor graphics, digital messaging, stanchions, sneeze guards, enhanced cleaning procedures and face masks throughout the attraction. You can learn more about the many things we are doing by reviewing our comprehensive COVID-19 Health & Safety Preparedness Plan.
Our comprehensive health & safety plan addresses workplace/employee safety and hygiene protocols. These new protocols include providing masks, gloves and hand sanitizer to SEA LIFE employees, conducting education and training related to the impact of COVID-19, providing additional cleaning supplies and equipment, installing sneeze guards and other social separation barriers, and requiring all employees to receive a pre-shift health check.
If you purchased tickets for a date when we were closed due to the statewide mandate, you may use these tickets for any future date through December 31, 2021. When you decide to visit, simply present your unused ticket at any ticket counter. No advance reservations are required as we have already accounted for these visits in our capacity calculations.
To request a refund, please send your name, confirmation and email address of the purchaser to Sales@sealifeus.com. We will respond to your request as soon as possible.
If guests’ travel plans were arranged by a third-party, including travel agents, travel-booking websites, or other businesses independent of SEA LIFE, they will need to contact those suppliers directly to understand their policies and any applicable fees for changing or canceling a reservation.
All memberships that were active throughout the temporary closure will be extended to cover the time we are closed. Members do not need to do anything on their end.