Can I reschedule and visit at a later date?
If you have purchased tickets for the dates when we will be closed, you may use these tickets for any future date through December 31, 2020. When you decide to visit, simply present your unused ticket at any ticket counter. No advance reservations are required.
How do I request a refund?
To request a refund, please send your name, confirmation and email address of the purchaser to Sales@sealifeus.com. Please understand that our team is working through an unprecedented number of reschedules and refunds will be issued as soon as possible.
How long will it take to get my refund?
Due to the incredibly high volume of traffic on our website, customers may experience delays in response time, and we recognize that this is frustrating. The most up-to-date information will be available on our website, www.visitsealife.com/Minnesota.
What if I bought my ticket from another seller/website?
If guests’ travel plans were arranged by a third-party, including travel agents, travel-booking websites, or other businesses independent of SEA LIFE, they will need to contact those suppliers directly to understand their policies and any applicable fees for changing or canceling a reservation.
What if I had planned a school field trip, group visit or birthday party?
If you have a reservation for the dates when we will be closed, please know that we would be happy to reschedule you at a future date. For additional questions, please contact Sales@sealifeus.com.
How does the closure of SEA LIFE impact Memberships?
All memberships that were active throughout the temporary closure have been extended by 4 months. You do not need to do anything on your end.
Do members need to reserve a spot?
Yes, we are encouraging members to make a reservation to ensure you are able to enter the aquarium at your desired time. Reservations can be made here.