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Frequently Asked Questions

Have a question?

We've compiled a list of our most frequently asked questions - take a look below to see if we've answered any queries you may have!

If you have purchased tickets during lockdown and were unable to visit, all you need to do is pre-book your visit and present your old tickets upon arrival, and your admission will be honoured.

 

To pre-book, head to our tickets page and select 'Time Slot Pre-Book' and follow the prompts. 

 

We will be accepting any unused tickets/vouchers until December 31st 2021. 

To book in your open-dated gift voucher, all you need to do is pre-book your visit and present your gift voucher tickets upon arrival, and your admission will be honoured.

 

To pre-book, head to our tickets page and select 'Time Slot Pre-Book' and follow the prompts. 

 

To book a free Carer's ticket, all you need to do is head to our tickets page and select the 'Time Slot Pre-Book' option. This will allow you to reserve a slot for a Carer. 

 

Upon arrival, a 'We Care' or 'Companion' card must be presented for the admission to be honoured.

To enter a promo code, head to our tickets page and select 'General Admission'.

 

When the store opens, select the 'Menu' option in the top left-hand corner. From here, you will be able to enter in your promo code.

We ask that you pre-book your visit in advance as we often sell out during our busy periods such as mornings, weekends, school holidays and public holidays.

 

Pre-booking your visit will ensure that you are able to enter our attraction at your desired time and date.

If you are trying to select a date and there are no time slots available - this unfortunately means we are sold out and there are no tickets left.

 

We encourage all guests to book in advance, as we often sell out during our busy periods such as mornings, weekends, school holidays and public holidays.

If you have purchased a Melbourne Big Ticket, please ensure you pre-book your entry to LEGOLAND Discovery Centre to secure your visit.

 

To pre-book your visit, head to LEGOLAND Discovery Centre, and select the 'Time Slot Pre-Book' option and follow the prompts. Upon arrival at LEGOLAND Discovery Centre, present your tickets along with your pre-booking and your admission will be honoured.

We are not currently open on Tuesdays & Wednesdays outside of school holidays & public holidays.

 

During school holidays, we are open 7 days a week. If a public holiday falls on a Tuesday or Wednesday, we will be open.

Oh no! Sorry to hear about the technical difficulties! 

 

Please submit a form here - once this is completed a customer representative from Magic Memories will be able to directly assist you with locating your photos.

Unfortunately at this stage we are not hosting events and birthday parties - we endeavour to open back up as an event venue soon, stay tuned!

 

For intimate underwater dining enquiries, head to our Private Dining page.

Unfortunately, we do not have a phone number for general enquiries. If you do have any questions at all - please reach out to us on Facebook Messenger or via info@melbourneaquarium.com.au

Unfortunately we do not have parking onsite at SEA LIFE Melbourne Aquarium. We have a local partnership to provide discounted parking to any guests driving into the city. To find out more, click here.

Have another question?

If you have a question that we have not answered, please do not hesitate to reach out to us!

You can contact us using Facebook Messenger or via info@melbourneaquarium.com.au