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Staying Safe

COVID-19 Updates

COVID-19 Safety Plan

We place the utmost importance on the safety and well-being of our guests and team members. To support this, we have a range of health and safety measures. We have no tolerance for guest abuse, our team is working to keep you safe whilst complying with government mandates. We are 100% FUN!

(Updated 22/04/2022)

Prior to your arrival:

  • Please make sure you have made your booking online. This includes pre-paying and selecting the date and timeslot of your visit.
  • Those with pre-purchased open-dated tickets and third-party tickets must pre-book here.
  • We will be closed on Tuesdays and Wednesdays during school term time. During the school holidays, we will be operating 7 days per week.
  • Before leaving home, please check our Facebook page for the latest information.
  • Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash.
  • We politely request that you refrain from visiting our aquarium should you start displaying any of the symptoms associated with COVID-19. Please contact should you need to amend your booking.


I’ve bought a Merlin Annual Pass – what happens?


On arrival at SEA LIFE Melbourne:

  • Keep an eye out for COVIDSafety & capacity limit signage throughout the attraction.
  • Guests will notice new information signage informing them of key safety messages and instructions.


Social distancing measures within our attraction:

  • We have introduced new arrangements for the application of social distancing within queues. Clear markers or signage has been installed in our building entry, viewing areas, and café to help guests keep a safe distance from one another. Our employees will monitor the queues to ensure that social distancing is being maintained.
  • We have introduced new arrangements for the application of social distancing in our cafe area. Tables and chairs have been recon¬figured to ensure enough distance between seated parties. In areas where strangers are seated together, seats will be removed or blocked to ensure there is a suitable gap between guests.
  • We have suspended some experiences to ensure that social distancing is suitably maintained. This includes the Glass Bottom Boat, however, the Shark Dive Xtreme and Penguin Passport experiences will continue to operate.
  • We have installed new hygiene screens at our service counters to help physically separate guests from employees.
  • We have revised some of our standard operating protocols in order to reduce the proximity of our employees to guests.


Hygiene and disinfection measures within our attraction:

  • We have introduced enhanced cleaning measures, throughout the day, which seek to disinfect high-frequency touchpoints, such as tables and chairs, service counters, grab and flush handles, door handles/plates, elevator buttons and taps.
    We have introduced new deep cleaning measures in the event that a person presents themselves with symptoms consistent with COVID-19.
  • We have introduced a large number of hygiene stations/hand sanitiser dispensers around the attraction for guests to use.
  • As with our employees, we politely request that all our guests uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through regular hand washing or the frequent application of hand sanitiser.
  • Our employees now participate in COVID-19 specific training programmes instructing them how to stay safe as well as how to keep our guests safe.


I’ve bought a Penguin Passport or Shark Dive Extreme Experience - what happens?

  • We are contacting all guests who have booked an experience during the closure period to re-book or arrange a refund. If you have not heard from us, please contact:


I’ve bought tickets to SEA LIFE Melbourne Aquarium that I haven't used yet - what happens?


  • If you have already purchased tickets to our attraction to visit prior to November 4 2021, you may use these tickets for any future date through to 31 July 2022. We look forward to delivering memorable experiences again soon.
  • Those with pre-purchased open-dated tickets and third-party tickets must pre-book here.


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