Accessibility Guide

How to book a ticket for a Carer

All tickets must be pre-booked online in advance, therefore, please book your ticket via our website here and then for your carer. Please scroll down in the webstore and select the free carer option. The carer must provide a valid companion card, only one carer per companion card.

You will need to use 'General Admission' to purchase admission tickets for anyone who is not a Carer.

When you arrive simply present your tickets and companion card to our admissions team and your entrance will be honored.

If you are a Merlin Annual Passholder and have additional needs and require assistance on your visits to our attractions, we issue one complimentary Merlin Annual Pass per Passholder with a disability to be used by any carer. Apply for a carer pass here. 

Please note we are a cashless venue.

Mobility

Wheelchair Access SEA LIFE Melbourne provides persons who use a wheelchair full access to all exhibits covered in General Admission. Some secondary experiences may be unsuitable. Each floor of the aquarium is accessible via either a lift or ramp.

Wheelchairs may be borrowed from the admissions area if required, we do not have mobile scooters available.

Please note that wheelchairs are on a first come, first served basis, and cannot be booked or reserved ahead of time. You will be required to leave your ID behind while you use the wheelchair.

We have seating available on all floors throughout our attraction.

Sensory

Guests with sensory sensitivity are welcome in the attraction at any time, however we advise that our quietest periods are during the week (outside of school holidays), after 2pm. With the attraction being open until 5pm this allow you plenty of time to enjoy the full benefits the attraction has to offer.

We also have noise cancelling head phones available upon entry. These are subject to availability. 

For your information, there will be varying levels of lighting and music throughout the attraction to enhance the visit - please be prepared if this is a concern.

Experiences

Some of our experiences may not be accessible and you can find the list below. Carers and companions may receive discounted admission to accompany their client/guest onto these tours. 

For further questions in regards to our experiences please email: experiences@melbourneaquarium.com.au Tuesday - Saturday 9:00 a.m. - 5:00 p.m. and we will get back to you within a few business days.

Guide Dogs

Guide Dogs and Assistance Animals are permitted in accordance with section 9 of the Disability Discrimination Act 1992 (Cth). We reserve the right to exercise any exemptions under the Act, including if we suspect that the assistance animal has an infectious disease that may affect other patrons or the health of our animals. We also reserve the right to require evidence relating to your assistance animal or its training in accordance with section 54A(5) of the Act. To facilitate your ease of entry with an assistance animal, we strongly recommended you contact us at least 2 days prior to your visit so that we can discuss any arrangements or assistance that you may need from us.

Toilets and Family Facilities

There are accessible toilets available for your convenience which are located just after the entrance to the aquarium, at the exit near the gift shop, as well as on each level of our attraction.

There are changing facilities located in all the accessible bathrooms and the Parents Room (opposite rockpools).

Cafe and Gift Shop

We have an accessible cafe, if you have any dietary requirements please inform our staff members at the cafe, please note as this is a commercial kitchen cross contamination can happen. You are also more then welcome to bring your own food, however our team can not heat this up or store your food.

Our gift shop is accessible, and you are more then welcome to come buy an item without having a ticket.

Please note both the Cafe and Gift Shop is cashless.

Emergency Exits

The emergency exits are accessible and hazard free. There are audible fire alerting devices.

The assembly areas are on an accessible route. Our staff are on hand to assist with evacuation requirements.

Parking and public transport

While we do not have parking available onsite at our attraction, we do have a parking deal with Secure at 522 Flinders Lane and we have a tram stop directly opposite our attraction. You are able to view this information here.

Social Script

Download your social scripts in preparation for your visit...