At SEA LIFE Melbourne we strive to make our attraction as accessible as possible to all of our guests. The following information is designed to answer any questions you may have on your upcoming visit.
Visitors with Reduced Mobility
SEA LIFE Melbourne provides people in wheelchairs or mobility scooters full access to all exhibits. Each floor of the aquarium is accessible via either a lift or ramp.
Visitors with Visual Impairments
SEA LIFE Melbourne welcomes all assistance animals and guide dogs.
Carers and Companions
Anyone accompanying a person with a disability, and holding a valid carer or companion card, is entitled to free General Admission to the attraction. Please present your card upon arrival.
How to book a ticket for a Carer
All tickets must be pre-booked online in advance, therefore, please book your ticket via our website here and then for your carer. Please scroll down in the webstore and select the free carer option. The carer must provide a valid companion card, only one carer per companion card.
You will need to use 'General Admission' to purchase admission tickets for anyone who is not a Carer.
When you arrive simply present your tickets and companion card to our admissions team and your entrance will be honored.
If you are a Merlin Annual Passholder and have additional needs and require assistance on your visits to our attractions, we issue one complimentary Merlin Annual Pass per Passholder with a disability to be used by any carer. Apply for a carer pass here.
Please note we are a cashless venue.
SEA LIFE Melbourne provides persons who use a wheelchair full access to all exhibits covered in General Admission. Some secondary experiences may be unsuitable. Each floor of the aquarium is accessible via either a lift or ramp.
Wheelchairs may be borrowed from the admissions area if required, we do not have mobile scooters available.
Please note that wheelchairs are on a first come, first served basis, and cannot be booked or reserved ahead of time. You will be required to leave your ID behind while you use the wheelchair.
We have seating available on all floors throughout our attraction.
Guests with sensory sensitivity are welcome in the attraction at any time, however we advise that our quietest periods are during the week (outside of school holidays), after 2pm. With the attraction being open until 5pm this allows you plenty of time to enjoy the full benefits the attraction has to offer.
We also have noise cancelling headphones available upon entry. These are subject to availability.
For your information, there will be varying levels of lighting and music throughout the attraction to enhance the visit - please be prepared if this is a concern.
Some of our experiences may not be accessible and you can find the list below. Carers and companions may receive discounted admission to accompany their client/guest onto these tours.
(LIMITED TIME whilst our Oceanarium undergoes exciting upgrades)
|Jelly Lab Experience (5+)||
|Penguin Passport (12+)||
|Shark Dive XTREME (14+)||
|Glass Bottom Boat (4+)||
|4D Movie (4+)||
|Virtual Reality (does not run everyday)||
For further questions in regard to our experiences please email: firstname.lastname@example.org Tuesday - Saturday 9:00 a.m. - 5:00 p.m. and we will get back to you within a few business days.
Guide Dogs and Assistance Animals are permitted in accordance with section 9 of the Disability Discrimination Act 1992 (Cth). We reserve the right to exercise any exemptions under the Act, including if we suspect that the assistance animal has an infectious disease that may affect other patrons or the health of our animals. We also reserve the right to require evidence relating to your assistance animal or its training in accordance with section 54A(5) of the Act. To facilitate your ease of entry with an assistance animal, we strongly recommended you contact us at least 2 days prior to your visit so that we can discuss any arrangements or assistance that you may need from us.
Toilets and Family Facilities
There are accessible toilets available for your convenience which are located just after the entrance to the aquarium, at the exit near the gift shop, as well as on each level of our attraction.
There are changing facilities located in all the accessible bathrooms and the Parents Room (opposite rockpools).
Cafe and Gift Shop
We have an accessible cafe, if you have any dietary requirements please inform our staff members at the cafe, please note as this is a commercial kitchen cross contamination can happen. You are also more than welcome to bring your own food, however our team are not able to heat this up or store your food.
Our gift shop is accessible, and you are more than welcome to come buy an item without having a ticket.
Please note both the Cafe and Gift Shop is cashless.
The emergency exits are accessible and hazard free. There are audible fire alerting devices.
The assembly areas are on an accessible route. Our staff are on hand to assist with evacuation requirements.
Parking and public transport
While we do not have parking available onsite at our attraction, we do have a parking deal with Secure at 522 Flinders Lane and we have a tram stop directly opposite our attraction. You are able to view this information here.
Download your social scripts in preparation for your visit...
SEA LIFE Melbourne Aquarium recognises the need for this website to be accessible to all. We have implemented a number of features to make this website easy to use, especially for users with disabilities.
This website aims to conform to Level A standard of the W3C’s Web Accessibility Initiative’s Web Content Accessibility Guidelines. It also includes many features found in AA sites such as colour considerations and easily resizable fonts. We will continue to make improvements and make sure this website conforms to these guidelines.
Please contact us if you have questions or feedback regarding the accessibility of this site, or if you have difficulty using it.
If you have any questions about Accessibility at SEA LIFE Melbourne, please email us at email@example.com.