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Accessibility Guide

All Welcome

At SEA LIFE Melbourne we strive to make our attraction as accessible as possible to all of our guests. The following information is designed to answer any questions you may have on your upcoming visit

Visitors with reduced mobility

Wheelchair Access SEA LIFE Melbourne provides people in wheelchairs full access to all exhibits. Each floor of the aquarium is accessible via either a lift or ramp.

Visitors with Visual Impairments

SEA LIFE Melbourne welcomes all assistance animals and guide dogs

Carer and Companions

Anyone accompanying a person with a disability and holding a valid carer or companion card is entitled to free entry. Please present your card upon arrival.

How to book a ticket for a Carer

All tickets must be pre-booked online in advance, therefore, please book your ticket via our website here and then for your carer, please scroll down in the webstore and select the free carer option. The carer must provide a valid companion card.

You will need to use 'General Admission' to purchase admission tickets for anyone who is not a Carer.

If you are a Merlin Annual Passholder and have additional needs and require assistance on your visits to our attractions, we issue one complimentary Merlin Annual Pass per Passholder with a disability to be used by any carer. Apply for a carer pass here


Wheelchair Access SEA LIFE Melbourne provides persons who use a wheelchair full access to all exhibits covered in General Admission. Some secondary experiences may be unsuitable. Each floor of the aquarium is accessible via either a lift or ramp.

Wheelchairs may be borrowed from the admissions area if required.

Please note that wheelchairs are on a first come, first served basis, and cannot be booked or reserved ahead of time. You will be required to leave your ID behind while you use the wheelchair.


Guests with sensory sensitivity are welcome in the attraction at any time, however we advise that our quietest periods are during the week (outside of school holidays), after 2pm. With the attraction being open until 5pm this allow you plenty of time to enjoy the full benefits the attraction has to offer.

We also have noise cancelling head phones available upon entry. These are subject to availability. 

For your information, there will be varying levels of lighting and music throughout the attraction to enhance the visit - please be prepared if this is a concern.

Guide Dogs

Guide Dogs and Assistance Animals are permitted in accordance with section 9 of the Disability Discrimination Act 1992 (Cth). We reserve the right to exercise any exemptions under the Act, including if we suspect that the assistance animal has an infectious disease that may affect other patrons or the health of our animals. We also reserve the right to require evidence relating to your assistance animal or its training in accordance with section 54A(5) of the Act. To facilitate your ease of entry with an assistance animal, we strongly recommended you contact us at least 2 days prior to your visit so that we can discuss any arrangements or assistance that you may need from us.

Toilets and Family Facilities

There are accessible toilets available for your convenience which are located just after the entrance to the aquarium, at the exit near the gift shop, as well as on each level of our attraction.

There are changing facilities located in both the accessible bathrooms and the Parents Room (opposite rockpools).

Emergency Exits

The emergency exits are accessible and hazard free. There are audible fire alerting devices.

The assembly areas are on an accessible route. Our staff are on hand to assist with evacuation requirements

Social Script

Download your social scripts in preparation for your visit...

Download Script


If you have any questions about Accessibility at SEA LIFE Melbourne, please email us at