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Frequently Asked Questions (FAQs)

We've compiled a list of frequently asked questions - take a look to see if we've answered any queries we may have! Click here.


Ticket date and time change

If you have purchased tickets after July 6 2022, you will be able to change your visit date and time through our new booking portal here

  • Up to 3 ticket changes can be made per booking
  • The date of the ticket can be changed up to 7 days prior to the original visit and 6 months after
  • No partial refunds will be given for moving tickets from peak to off peak date
  • Any tickets purchased on the self-serve kiosks are not subject to date or time changes at this stage


General Questions

Do you have a question about your tickets? 

Contact us on or Facebook messenger 



Have you got a question about your animal experience booking?

Anything related to the Shark Dive Xtreme, Penguin Passport or Glass Bottom Boat and Stingray Feed Viewing experiences please email 

Please note: Bookings staff hours are Tuesday-Saturday 9am-5pm



To book or enquire about hosting an event at SEA LIFE Melbourne, please email


Donation Requests

Want to apply for tickets for your organisation? Please head to our Donation Requests page.