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Frequently Asked Questions (FAQs)

We've compiled a list of frequently asked questions - take a look to see if we've answered any queries we may have! Click here.

General Questions

Do you have a question about your tickets? 

Contact us on Facebook messenger 



Have you got a question about your animal experience booking?

Anything related to the Shark Dive Xtreme, Penguin Passport or Glass Bottom Boat and Stingray Feed Viewing experiences please email 

Please note: our bookings staff are working limited hours at this time.



We are not currently holding events at this time. If you are interested in our Private Dining experience, please email 


Donation Requests

Want to apply for tickets for your organisation? Please head to our Donation Requests page.