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Frequently Asked Questions (FAQs)

We've compiled a list of frequently asked questions - take a look to see if we've answered any queries we may have! Click here.

General Questions

Do you have a question about your tickets? 

Contact us on or Facebook messenger 



Have you got a question about your animal experience booking?

Anything related to the Shark Dive Xtreme, Penguin Passport or Glass Bottom Boat and Stingray Feed Viewing experiences please email 

Please note: our bookings staff are working limited hours at this time.



To book or enquire about hosting a Event at SEA LIFE Melbourne, please email


Donation Requests

Want to apply for tickets for your organisation? Please head to our Donation Requests page.