Frequently Asked Questions (FAQs)
We've compiled a list of frequently asked questions - take a look to see if we've answered any queries we may have! Click here.
Ticket date and time change
If you have purchased tickets after July 6 2022, you will be able to change your visit date and time through our new booking portal here
- Up to 3 ticket changes can be made per booking
- The date of the ticket can be changed up to 7 days prior to the original visit and 6 months after
- No partial refunds will be given for moving tickets from peak to off peak date
- Any tickets purchased on the self-serve kiosks are not subject to date or time changes at this stage
Have you got a question about your animal experience booking?
Anything related to the Shark Dive Xtreme, Penguin Passport or Glass Bottom Boat and Stingray Feed Viewing experiences please email email@example.com
Please note: Bookings staff hours are Tuesday-Saturday 9am-5pm