Health & Safety
Information for Guests - Strict Capacity Limits
At SEA LIFE Kelly Tarlton’s Aquarium, our mission is to create a truly memorable experience and we place the utmost importance on the safety and wellbeing of our guests and employees. We have introduced a range of new health and safety measures that seek to reduce the risk associated with the presence of COVID-19 that are in line with government advice and the requirements of local health authorities.
Some of the measures set out below may be clearly visible to you from the moment you arrive and others require your consideration to help ensure everyone has a magical visit.
If you had purchased tickets to our attractions to visit during the closure period, you may use these tickets for any future date through to 30th August 2021. Please use this link to reserve your spot. Please ensure you bring your original booking reference with you on your new visit date.
Prior to your arrival:
- Please make sure you have made your booking online. All guests, including Annual Pass holders and infants, must be booked for.
- Before leaving home, please check our Facebook page or website for the latest information.
- The wearing of face mask coverings is strongly encouraged.
- Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash.
- We politely request that you refrain from visiting our aquarium should you start displaying any of the symptoms associated with COVID-19. Please contact firstname.lastname@example.org should you need to amend your booking.
On arrival at SEA LIFE Kelly Tarlton’s Aquarium:
- We have significantly reduced the daily ticketed capacity to allow for social distancing and the best possible guest experience.
- If arriving by car, we request that you leave a car park space between you and the next vehicle.
- Guests will notice information signage informing them of key safety messages and instructions.
- Please register your visit using the NZ Covid Tracer app or manually sign in using the contact tracing register at Admissions.
Social distancing measures within our attraction:
- Group bookings have been limited to 10 people
- We have introduced arrangements for the application of social distancing within queues. Clear markers or signage have been installed in our building entry, viewing areas, and café to help guests keep a safe distance from one another. Our employees will monitor the queues to ensure that social distancing is being maintained.
- We have introduced arrangements for the application of social distancing in our cafe area. Tables and chairs have been reconfigured to ensure enough distance between seated parties. In areas where strangers are seated together, seats will be removed or blocked to ensure there is a suitable gap between guests.
- Guests viewing educational talks, will be separated from the performances and each other in accordance with social distancing requirements.
- We have introduced capacity limits and timeslots. These restrictions will help ensure there is plenty of room for social distancing.
- We have suspended some experiences to ensure that social distancing is suitably maintained. These are Shark Cage Snorkel, Penguin Passport and play area.
- We have installed hygiene screens at our service counters to help physically separate guests from employees.
- We have revised some of our standard operating protocols in order to reduce the proximity of our employees to guests. For example, this includes the way in which we now conduct educational talks and how we undertake guest service activities.
Hygiene and disinfection measures within our attraction:
- We have introduced Enhanced Cleaning measures, throughout the day, which seek to disinfect high-frequency touch points, such as tables and chairs, service counters, grab and flush handles, ride restraints, door handles / plates, elevator buttons and taps.
- We have Deep Cleaning measures in the event that a person presents themselves with symptoms consistent with COVID-19.
- We have introduced a large number of hygiene stations / hand sanitiser dispensers around the attraction for guests to use.
- We have introduced Personal Protective Equipment (PPE) requirements for a range of activities that employees routinely perform. These include face masks, disposable gloves, eye protection and hand sanitiser. The use of such equipment and clothing by our employees is both to protect them and our guests.
- We have reduced our menu offering of our cafe to place a greater emphasis on ‘Grab & Go’ options. Cutlery and condiments will now be provided to guests with their meal, or on request, rather than left in open areas.
- As with our employees, we politely request that all our guests uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through regular hand washing or the frequent application of hand sanitiser.
- Our employees now participate in COVID-19 specific training programmes instructing them how to stay safe as well as how to keep our guests safe.
We hope these new health and safety measures provide our guests with confidence and eagerness to us. These are unprecedented times for all communities around the world, and whilst every effort is being taken to protect the safety and wellbeing of our guests, everyone should inform themselves of the risks, conditions and personal responsibilities before they visit.
We thank you for your custom and understanding. Now, let’s make new magical memories together!