Accessibility Guide

Committed to Making SEA LIFE Sunshine Coast Accessible to Everyone 

At SEA LIFE Sunshine Coast, we welcome everyone and are committed to making our Aquarium as accessible, inclusive and enjoyable as possible for all our guests. 

We understand that everyone experiences a visit differently. The information provided in this guide is designed to help you plan your visit and know what to expect, including information about accessibility, sensory experiences and the facilities available throughout the Aquarium. 

If you're looking for answers to other questions, please be sure to check our Frequently Asked Questions page for more information.

This program gives people with a hidden disability the choice to make their needs more visible, helping us provide appropriate adjustments to make their visit as inclusive and comfortable as possible. 

Customers can choose to collect a Sunflower lanyard when they arrive. Wearing the lanyard discreetly indicates to our staff that they may need additional time, support, patience or understanding during their visit. 

Our staff have been specially trained to understand hidden disabilities, respond appropriately and respectfully to customers wearing a Sunflower lanyard, and make reasonable adjustments to the environment where possible to create a more accessible, supportive and inclusive experience for everyone.

There are six designated accessible parking spaces available for visitors to use. Please note that our car park is owned and maintained by the local council and is shared with other businesses, so availability may be limited during peak times. 

The aquarium is wheelchair accessible throughout the attraction. Ramps provide access between each level; please take care when using these. A medical assistance button is located at the bottom of the ramps should you require assistance. 

Wheelchairs are available to borrow from the Admissions area, if required. These are provided on a first-come, first-served basis and cannot be booked or reserved in advance. 

When borrowing a wheelchair, you will be required to leave a form of identification with our team for the duration of your use. 

The experience is not accessible to guests in wheelchairs. 

For safety and training purposes, participants must be able to communicate an understanding of instructions given. 

The experience is not accessible to guests in wheelchairs. 

Guests will need to physically be able to get into and out of the seal pool (even if assisted by a carer) and swim to participate. 

At time of booking the guest will be asked specific questions to gauge if the guest would not be put into unnecessary risk and permitted to participate in the experience. 

It will then be confirmed whether that guest can participate or not. 

Guests will need to be able to verbally communicate with our staff for training and safety purposes. 

This experience is accessible to guests who use wheelchairs. Unfortunately, the viewing area at the top of the Oceanarium is not wheelchair accessible, as access requires navigating stairs. Guests should also be aware that some areas of the experience may have wet surfaces and narrow or confined spaces, which can make navigation more challenging. 

A dedicated Parent Room is available for families who need a quiet and convenient space to care for young children during their visit. The room is equipped with a microwave, change table and hand basin. 

The Parent Room is located outside the Seal Stadium, between the male and female bathrooms.