Skip to main content

Facilities & Accessibility

SEA LIFE Sunshine Coast

Accessibility

We strive to make the attraction as accessible as possible to all of our guests.

The following information will help answer any questions you may have on SEA LIFE Sunshine Coast's accessibility and facilities for your upcoming visit.

Mobility

There are 6 designated accessible parking spaces available for your use. Our car park is council owned and maintained and services other businesses as well. Please be aware that availability may be restricted in peak times.

The aquarium is wheelchair accessible throughout the attraction. There are ramps connecting each level so care should always be taken. There is a medical assistance button at the bottom of the ramps if required.

Wheelchairs may be borrowed from the admissions area if required. Please note that wheelchairs are on a first come, first served basis, and cannot be booked or reserved ahead of time.

You will be required to leave your ID behind while you use the wheelchair. 

Support Worker Tickets

All tickets must be pre-booked online in advance, therefore, please book your ticket via our website here and then for your support worker, please scroll down in the webstore and select the free carer option. The support worker must provide a valid companion card.

If you are a Merlin Annual Passholder or SEA LIFE Sunshine Coast Annual Passholder and have additional needs and require assistance on your visits to our attractions, we issue one complimentary Annual Pass per Passholder with disability to be used by any support worker. Apply for a support worker pass here

Sensory

If you would prefer your visit to be less crowded and loud, we recommend you visit during the week (outside of school holidays), or any day after 1pm. This still allows you plenty of time to enjoy the full benefits the attraction has to offer, without the big crowds.

For your information, there will be varying levels of lighting and music throughout the attraction to enhance the visit - please be prepared if this is a concern. 

Family Facilities

There is a parent room with microwave, change table and hand basin located outside the seal stadium in between the male and female bathroom.

Toilets

There is an accessible bathroom with an adult change table and toilet available on the first level in between the male and female bathrooms.

Seating

Bench seating (without back or armrests) is available at intervals throughout the aquarium. There are also dedicated seats available for our Seal Presentation in the Seal Stadium. Please talk to our friendly staff in the stadium if there are any issues. 

Emergency Exits

The emergency exits are accessible and hazard free. There are audible fire alerting devices. The assembly areas are on an accessible route. Our staff are on hand to assist with evacuation requirements.

Animal Experiences

Please refer to below guideline for accessibility to our animal experiences. If you’d like to chat through specific requirements please don’t hesitate to call us on (07) 5458 6226 to talk to our friendly reservations team. Alternatively you can email us at SLSCReservations@merlinentertainments.com.au

SHARK DIVE XTREME

· The experience is not accessible to guests who are in wheelchairs.

· Guests will need to be able to get in and out of the Oceanarium (even if assisted by a diver or carer) and be able to swim to participate.

· At time of booking the guest will be asked specific questions to gauge if the guest would not be put into unnecessary risk and permitted to participate in the experience.

· It will then be confirmed whether that guest can participate or not.

· Guests will need to be able to verbally communicate with our staff for training and safety purposes.

 

BEHIND THE SCENES

· This experience is available to guests in wheelchairs.

· Viewing from the top of the Oceanarium is unfortunately not accessible to guests who are in wheelchairs.

 

PENGUIN ENCOUNTERS

· The experience is not accessible to guests in wheelchairs.

· If a guest has a disability that impacts the ability to verbally communicate, then unfortunately we are unable to allow their participation in this experience.

 

SEAL SWIM

· The experience is not accessible to guests in wheelchairs.

· Guests will need to physically be able to get into and out of the seal pool (even if assisted by a carer) and swim to participate.

· At time of booking the guest will be asked specific questions to gauge if the guest would not be put into unnecessary risk and permitted to participate in the experience.

· It will then be confirmed whether that guest can participate or not.

· Guests will need to be able to verbally communicate with our staff for training and safety purposes.

 

Website Accessibility

SEA LIFE Sunshine Coast recognises the need for this website to be accessible to all. We have implemented a number of features to make this website easy to use, especially for users with disabilities.

This website aims to conform to Level A standard of the W3C’s Web Accessibility Initiative’s Web Content Accessibility Guidelines. It also includes many features found in AA sites such as colour considerations and easily resizable fonts. We will continue to make improvements and make sure this website conforms to these guidelines.

Please contact us if you have questions or feedback regarding the accessibility of this site, or if you have difficulty using it.

Sea Lion Show

Save up to 20% on Tickets Outside of School Holidays

Do you love a great deal? You'll want to get your tickets online!

Save up to 20% on general admission prices when you buy your SEA LIFE Sunshine Coast tickets online in advance outside of school holidays. Buy your tickets online now and get a the best aquarium ticket deal around!

Buy Now
Health