Help Centre

×

Who is SEA LIFE Manchester for?

SEA LIFE Manchester is predominantly aimed at children aged 3 - 10 year olds, but is suitable for everyone.

Are there any age restrictions?

SEA LIFE Manchester is suitable for everybody however if you are under the age of 14 you will need to be accompanied by an adult aged 18 and above. You may be asked to produce I.D upon arrival to prove your age so please ensure you have this handy to avoid disappointment.

The Soft Play area is specifically designed for children aged 10 and under. 

×

Do your prices differ online and on the telephone to what they are on the day?

Yes. Tickets purchased online more than 24 hours in advance is the only way to get an online discount.

Do we accept promotional/discounted vouchers?

We do have vouchers that are accepted with different discounts and offers. Please read all Terms and Conditions thoroughly prior to your arrival, as there are vouchers that are accepted in all SEA LIFE Centers and Sanctuaries with the exception of SEA LIFE London Aquarium. Vouchers and promotional deals can only be used when purchasing full priced adult tickets on the day here at the aquarium. Vouchers can not be used in conjunction with any online or telephone bookings and can not be used with any other promotional offers or deals. You must have a printed copy of your voucher and any other required items. We will decline to accept the voucher if all relevant items are not present. 

Do you accept Trafford Centre gift vouchers?

We do accept Trafford Centre gift vouchers, but cannot issue any change if the amount is less than the gift card value. Please note that Trafford Centre gift vouchers can only be used to purchase entrance tickets.

Do you accept Love To Shop Vouchers?

We do accept Love to Shop vouchers when purchasing your tickets on the day but cannot issue any change if the amount is less than the voucher value. Please note that Love to Shop vouchers can only be used to purchase entrance tickets.

Can I pay with Nectar Points?

We unfortunately do not accept Nectar Points here at SEA LIFE Manchester.

How can I use my 2-4-1/ Promotional voucher online?

Your promotional or 2-4-1 vouchers unfortunately cannot be used online or in conjunction with online purchases. Your vouchers can only be used when purchasing full priced adult tickets on the day here at SEA LIFE Manchester.

Do Blue Peter badge holders get free entry?

Unfortunately, you do not get a discount with a Blue Peter badge.

×

Where can I purchase/book my tickets?

We have many different options for booking and purchasing tickets. You can pre-book online, via our bookings and information line on 0871 221 2483 or on the day here at SEA LIFE Manchester. (Calls to this number cost 13p per minute plus your providers access charge). Please note that tickets booked online and via our bookings and information line cannot be used in conjunction with any other offers or deal such as 2-4-1 vouchers.

Do you sell tickets for other attractions in Manchester?

We have a great deal combination ticket with LEGOLAND® Discovery Centre, where you can visit both Centres with prices starting from £20. Please check our tickets page for more details. These tickets can also be purchased via our bookings line on 0871 221 2483 (Calls to this number cost 13p per minute plus your providers access charge) and here on the day. Please note prices may vary.

Do you accept American Express or Maestro Cards?

Unfortunately we do not accept these card types for payment.

Do I have to visit all the attractions in my combination ticket in one day?

You can if you like, but if you would like to space it out a little you can do so too. You will need to visit the issuing attraction on the date you have selected when booking and then you will have all your other tickets printed at the issuing attractions entrance. You will then have 30 days to visit the other attractions within your combination ticket.

What happens if I can’t make it on the day I have pre-booked tickets for?

If you are unable to visit on the day you have booked for we can re-validate your tickets for you. Simply come along to the attraction on the date that you wish to visit and your ticket will be revalidated at the ticket office. You can also contact our bookings line 0871 221 2483 (Calls to this number cost 13p per minute plus your providers access charge) or email us on: info@sealifemanchester.co.uk

I have booked online and been charged twice, what should I do?

 If you have been charged twice please contact our bookings line on 0871 221 2483 (Calls to this number cost 13p per minute plus your providers access charge) or alternatively email us at info@sealifemanchester.co.uk for further information and help.

I have double booked by mistake, what should I do?

If you have double booked please make sure that you have the card that was used to make the booking and your double booking will be refunded at the ticket office. Alternatively please contact our bookings line on 0871 221 2483 (Calls to this number cost 13p per minute plus your providers access charge) or alternatively email us on info@sealifemanchester.co.uk for further information and help.

I have booked my tickets for the wrong day, what should I do?

If you have booked for the wrong date we can re-validate your tickets for you however to do so, you must email info@sealifemanchester.co.uk. You can also contact our bookings line on 0871 221 2483 (Calls to this number cost 13p per minute plus your providers access charge).

×

How long will it take me to visit view the whole attraction?

On average it will take you 1.5 to 2 hours to enjoy the full experience of SEA LIFE Manchester. However this depends completely on you and how long you would like to enjoy our underwater world.

Where do I need to queue?

When you arrive at the aquarium you will find that we have a general queue line (those who need tickets) and a priority queue line (those who already have tickets). Depending on which ticket you have purchased/wanting to purchase will depend on where you need to queue. Please ask one of our very friendly members of staff who will be more than happy to assist you and show you which queue to join.

Can we touch the creatures?

For the health and safety of you and our animals, we ask that you do not touch any of our animals unless invited to by a member of staff. We have a rock-pool display where you are welcome to touch our starfish and crabs under the supervision of our fully trained staff. 

Are there any creatures we can feed?

Yes, we have a VIP Turtle Feeding Experience which allows you and one other to feed our magnificent Giant Green Sea Turtle, Ernie! to book please see our VIP Experience page for more information.

There are many other feeds and talks that you can watch but not participate in too. Please view our Talks and Feeding times page for information on all the feeds and talks we do daily.

Am I allowed to take photos at SEA LIFE Manchester?

Yes you can as we want you to take your memories of our creature’s home with you, however we do not permit the use of any flash photography as this can scare and harm and even blind our creatures. The use of tripods is also not permitted and if you wish to use a tripod you will need to arrange this with our marketing team.

Is there anywhere to store my belongings or pushchair?

We unfortunately do not have any cloakroom facilities for you to be able to store your belongings, this includes pushchairs on peak periods. On off-peak periods, we are able to store your pushchairs in the school room which is near admissions. Please ask a member of staff for more information. 

Do you have a gift shop?

We do have a gift shop and this is located at the exit of SEA LIFE Manchester. This is also accessible without entry to the SEA LIFE Manchester itself. To contact our gift shop please email your query to info@sealifemanchester.co.uk

Can I eat and drink once inside SEA LIFE Manchester?

Eating and drinking within the aquarium is not permitted so therefore please do not bring your own snacks and refreshments with you. Your entry tickets are valid all day however so you can exit to eat and then re-enter at your convenience.

Is there anywhere to eat lunch at SEA LIFE Manchester?

We do not have any facilities where you can buy lunch, however you ticket is valid all day so you are able to exit to get lunch. Eating and drinking is not permitted in the Aquarium. If you are a school group, please call the contact centre for use of our school lunch room

What happens if I need to leave before the end of my visit?

All tickets are valid for the whole day, so you are free to enter and exit at your leisure. Please ensure your however that your hand is stamped before exiting so that you can gain re-entry.

Is there a place for nursing mothers?

Currently we do not have a place designated for nursing mothers,  however staff on the day will be only too happy to assist you in finding somewhere private.

×

Will I get in the water during the Feeding Experiences?

No. All feeding experiences take place on a platform over the tank.

Can we watch someone take part in a feeding experience?

No. Due to space limitations there are no spectator tickets available for the Feeding Experiences.

Do I need to wear anything special for the Feeding Experiences?

No. You need only wear shoes that you will not slip in and clothes that are comfortable and that you do not mind getting dirty - just in case!

×

Can I do my Work Experience at the SEA LIFE Manchester

Yes we have a work experience programme. This programme is extremely popular so we advise applying  early to avoid disappointment! Our Work Experience programme is for students who are at university and studying a relevant course such as Marine Biology. Please email Sealife.volunteers@merlinentertainments.biz for more information on our work experience programme.

Can I volunteer at the SEA LIFE Manchester?

Yes we have a volunteer programme. This programme is extremely popular so we advise applying  early to avoid disappointment! Our Volunteer programme is for students who are at university and studying a relevant course such as Marine Biology. Please email Sealife.volunteers@merlinentertainments.biz for more information on our volunteer programme. Find out about our Aquarist Placements here

 

 

×

How do I apply for a position?

Details of our current vacancies can be found on-line here


Having conducted a search click on the role in which you are interested, you will then be able to read the relevant job advert.

If the job sounds like the one for you, click on the ‘apply now' button. You will then be able to complete the application form on-line.

Our vacancies change frequently so please don't give up if your dream job isn't available now! If you are interested in a position at one of our other attractions you can search for their current vacancies by clicking on the logos below to go to their individual websites.

Can I send you my CV for you to place on file?

Due to data protection legislation we do not accept any speculative applications. Should you send us your information we are required to destroy it. We advertise all of our vacancies online so please do check back regularly for roles that may interest you!

What happens once I apply?

You will automatically receive an e-mail confirming receipt of your application. You can then expect to hear from us again within the next 14 days.

Will I know if I have been unsuccessful once I have applied?

Yes – we will contact you either way to confirm whether or not you have been successful.

What is the selection process?

Successful applicants will be required to attend either an assessment centre and/or an interview.

What happens at an assessment centre?

This varies role to role though you will be required to complete short exercises in teams and attend an interview. This is the ideal opportunity for you to find out more about what it is like to work for us, and for us to find out more about you.

They are designed to help us select the right people for the business, and should also be enjoyable for you too!

What is the dress code at the assessment centre?

We'd say smart/casual but remember you're trying to make a good first impression!

What happens after an assessment centre or interview?

Once again we will contact you to confirm the outcome.

Why should I work for you and not the competition?

Wherever you are working within Merlin, you are part of a company at the leading edge of the leisure and tourism business.

At SEA LIFE Manchester we offer a highly rewarding, fun and motivating working environment and create opportunities and challenges for our employees to fulfill their potential and feel part of the company's success.

We also offer a range of permanent and temporary roles in various areas of the business to suit the needs of different people.

What is the dress code?

Within our customer facing roles you are required to wear a uniform. We operate a fairly flexible policy on dress code in all non-uniform areas. In some roles you may even get the chance to wear a costume!

What will my shifts be?

Shifts vary according to the position and department. These will be agreed at the recruitment stage.

Is it a very formal environment to work in?

How can we be when it's our mission to provide fun?

We firmly believe that if you enjoy your time working here our customers are much more likely to have an enjoyable time too! Without a doubt the roles can be very hard and demanding - it takes a special kind of person to be as friendly and positive at the end of the day as they are at the beginning!

Our teams of staff are welcoming, committed, and believe in supporting each other to get the job done. Remember there'll be plenty of people in the same boat as you!

Additionally, all of our managers operate an open door policy, so there's always someone to talk to if you need to!

What is the company social scene like?

All attractions have their own social clubs and hold social events throughout the year.

Will I get free tickets?

Yes! Employees are issued with a pass enabling them, their friends and family to experience many of our fabulous attractions and theme parks.

I need a work permit to work in the UK. Can I still apply?

Eligibility to work in the UK is a prerequisite for employment with Merlin. You will need to provide proof of right to work in the UK when you come in for an Interview.

Are there any age restrictions?

There are certain requirements for different roles, at each attraction. Generally you have to be at least 16 years old or above to apply.

For some roles, such as in Security, you'll need to be 21 or over to satisfy our insurance requirements.

Who can I contact with any questions?

If you have any further questions then please email us at human.resources@londoneye.com and we will endeavor to respond as quickly as we can.