Help Centre
Ticket Queries
If you are looking to make a future booking, or have an existing booking please see instructions and clarifications below which may answer some of your more immediate questions:
Whilst legal restrictions have been lifted, we want to ensure we can offer you the best possible guest experience and we will continue to have reduced capacity at our attraction.
Please do not visit without a ticket and book your tickets online to guarantee entry.
It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket.
Our booking guarantee allows you to move your ticket up to three times, with the flexibility to move bookings no later than 24 hours before your arrival time.
If you require any further assistance please get in touch with our Guest Experience Team via our Facebook page with your Name and Booking Number and we will assist you further. We anticipate high volumes over the next few days and appreciate your patience as our team works through all inquiries.
We've made it even easier for our Merlin Annual Pass Holders to pre-book entry tickets. Click here for information on how to book.
Please be advised that regular exclusion dates apply as per your Pass terms and conditions.
Anyone wishing to visit, including promotional ticket holders, will need to pre-book a ticket in advance online. This includes vouchers from one of our fin-tastic partners such as Kelloggs and Cadburys.
For any discount vouchers that states it cannot be used for online booking, this is no longer the case - all discount vouchers can and must now be used online.
- Click here to enter your code and Redeem a Promotional Voucher
- Having difficulties locating a code? Click here for more information
Once you have your online booking, it is essential that you keep hold of the partner package voucher and present this along with your booking on arrival. Promotional vouchers without the physical voucher are not valid.
Group rates are available for Uniformed and other officially registered groups for parties of 10 or more (exclusions may apply during peak periods).
Click here for more information if you are still unsure how to pre-book a timeslot or ticket.
Please visit our Help Centre page here for further queries and information.
Please get in touch with our team via our Facebook page or through live chat (Website Chat available Mon to Fri 9am-4pm).
