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Covid-19 Guest Information

UPDATE 26.11.20

Following the latest update from the UK Government on its response to COVID-19 and the planned move of  Manchester into Tier 3 from December 2, SEA LIFE Manchester will continue to remain temporarily closed.

When we re-open, pre-booking your visit online is essential for all guests (including passholders). The health and safety of our guests and staff is always our number one priority. In line with the latest Government guidance, we will continue to have a number of additional hygiene and safety measures in place, which you’ll see when you next visit. 

Ticket Information & Bookings

Following the latest update from the UK Government on its response to COVID-19 and the planned move of Manchester into Tier 3 from December 2, SEA LIFE Manchester will continue to remain temporarily closed.

We will continue to monitor the situation closely and reopen when we are able to do so.  Please keep checking our website and social media channels for the latest information.   

If you have booked a ticket and our attraction is closed, your ticket is valid until 31st May 2021.  

If you purchased your ticket after 9th October 2020 please use the link on your ticket to rearrange your visit.  

If you purchased your ticket before 9th October 2020 please get in touch with our Guest Experience Team via our Facebook page or through live chat (Website Chat available Mon to Fri 9am-4pm), including your Name and Booking Number in the message, and we will assist you further. We anticipate high email volumes over the next few days and appreciate your patience as our team works through all inquiries.  

If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team and we will be more than happy to help.  

Please get in touch with our team via our Facebook page or through live chat (Website Chat available Mon to Fri 9am-4pm).

As you have booked SUN Superdays tickets to visit SEA LIFE between now and 2nd December, your ticket will be revalidated so you can rearrange your visit for a later date. We’ll be extending the original booking period beyond 12th February.

For now, PLEASE DO NOT contact your chosen SEA LIFE. We are busy preparing a simple way for you to view available dates and times online to move your tickets and will update you by email no later than Wednesday 18th November with details on how to do this.

Thank you for your patience, and we look forward to welcoming you to SEA LIFE... just a little later than originally planned!

Following the recent update from the UK Government on its response to the COVID-19 outbreak, we will sadly be temporarily closing our UK attractions until 2nd December 2020 as a precautionary measure, in line with the latest legislation.

As much as we were looking forward to welcoming you all for even more fun and adventures at our attractions during November, including our Passholder Exclusive Days, the health and wellbeing of our guests and teams is always our top priority. However, we are happy to share that we will be operating Passholder Exclusive Days in 2021 and will confirm details of these closer to the time.

To account for the time our attractions will be closed, we will be adding a one-month extension to current expiry dates for all Merlin Annual Passes active as of 5th November. Pass extensions will happen automatically, and you don’t have to do anything about it.

For Membership Passholders, all payments have now been frozen and will resume from 5th December. This will happen automatically, and you do not need to do anything to activate this.

We once again thank you for your patience with us during these strange times and look forward to seeing you all back again once we can reopen. For more information please visit www.merlinannualpass.co.uk

Following the recent update from the UK Government on its response to the COVID-19 outbreak, we will sadly be temporarily closing our UK attractions until 2nd December 2020 as a precautionary measure, in line with the latest legislation.

As much as we were looking forward to welcoming you all for even more fun and adventures at our attractions during November, the health and wellbeing of our guests and teams is always our top priority.

To account for the time our attractions will be closed, we will be adding a one-month extension to current expiry dates for all SEA LIFE Manchester passes active as of 5th November. Pass extensions will happen automatically, and you don’t have to do anything about it.

We once again thank you for your patience with us during these strange times and look forward to seeing you all back again once we can reopen.

  • Click here to visit our Help Centre
  • Click here to visit our extensive FAQs page for further ticket queries
  • Get in touch via our Facebook page or live chat (Website Chat available Mon to Fri 9am-4pm).