Terms & Conditions

Terms & Conditions

Merlin Entertainments Ltd reserve the right to alter, close or remove details/exhibits without prior notice for technical, operational or other reasons and that no refunds can be given in these circumstances. Children must be accompanied by an adult. Merlin Entertainments Ltd reserve the right to refuse entry without explanation.

The e-ticket cannot be used in conjunction with any other offer, promotion or voucher or exchanged for cash. No refunds can be made. Photocopies are not accepted.

For the UK Merlin Annual Pass terms and conditions click here.

Booking Terms
1. Making your booking
The party leader must be authorized to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due. The party leader must be at least 18 when the booking is made. All bookings must be made online via the website. At the end of the booking process, you are asked to confirm that you have read and agree with our booking conditions. Your booking will be confirmed by a booking reference, we will reconfirm your booking by email. The confirmation is sent to the email address which you enter/provide at the time of making your booking. However if you have spam filtering on your email account, our email might not reach you. Your email voucher will serve as proof of payment for your attraction ticket. You will need to present this confirmation email at the appropriate entrance to gain entry. You must take the confirmation email with you or you may not gain entry. Please check your booking confirmation carefully as soon as you receive it.

The over 25% saving that is communicated on the website is calculated against the full gate price for children. The ticket purchased is only valid for entry at date and time selected. You have to book at least 24 hours in advance to guarantee the online saving. When booking a visit online for the same day, the prices will vary.

Contact us immediately if any information on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.

2. Payment
Full payment is required at the time of booking.

3. Your contract
Your contract: A binding contract between us comes into existence when the final page of the booking confirmation procedure gives you a booking reference. This contract and all matters arising out of it are governed by English law.

4. The cost of your ticket(s)
We are committed to providing great value offers on tickets; where possible offering discounts on entrance rates. There are likely to be some seasonal special offers and in some circumstances prices may go up or down. The price of your ticket(s) will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices.

5. Changes by you
Once a booking reference has been issued it will not be possible to amend or transfer your booking.

6. Cancellation by you
Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made by contacting the site. As soon as you cancel, your unique confirmation number or email voucher will become void and non-redeemable. We regret it is not possible to make refunds in respect of cancelled bookings.

7. Changes and cancellation by us
Occasionally, we have to make changes to and correct errors and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
(a) accepting the changed arrangements or
(b) purchasing an alternative ticket offer from us. If the chosen alternative date is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more
(c) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one. In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

8. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 (1) below) as a result of "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

9. Our Liability to you
(1) We promise to make sure that the ticket arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
• the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
• the act(s) and/or omission(s) of a third party not connected with the provision of visit and which were unforeseeable or unavoidable or
• 'force majeure' as defined in clause 8.
(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised in our leaflet or website and we have not agreed to arrange them.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract will be used as the basis for deciding whether the services in question had been properly provided.
(5) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
(6) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 12 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred".

UK Claims Notification Enquiries
The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers.

Employer’s Liability
Ace European Group Ltd
200 Broomielaw
Glasgow
G1 4RU
Policy Number UKCANC33447

Public Liability
Ace European Group Ltd
200 Broomielaw
Glasgow
G1 4RU
Policy Number UKCANC33447

10. Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your visit to an attraction, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. You must write to our Guest Services Team at the attraction you have visited, within 28 days of the end of the visit to the attraction giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

11. Your Responsibilities
Bookings are accepted on the understanding that all persons are normally in good health and able to fulfil the physical demands of the attraction visit. It is your responsibility to ensure all members of the party are in possession of all necessary travel and health documents before departure. We cannot accept any liability or associated costs if you are refused entry onto transport or into the attraction country as a result of failure to carry correct documentation.

12. Conditions of Suppliers
Many of the services which make up your visit are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions (see clause 9 (3)). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.

13. Special Requests and Medical Problems
If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

14. Call Monitoring and Recording
As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

15. Directions
Please make sure you have directions to your chosen SEA LIFE attraction.

16. Parking
Please check parking arrangements. Parking is always at the vehicle owner’s risk.

Voucher Terms

Please read the Terms and Conditions on your voucher as they may vary from those below. 

Subway 50% Off Voucher for SEA LIFE CENTRE Manchester

 

A ‘50% off’ voucher to be used at SEA LIFE Centre Manchester or SEA LIFE Centre Blackpool can be received with the purchase of any Sub at selected Subway® stores. Limited to one voucher per transaction. The voucher entitles the holder to a 50% discount off the standard admission day ticket when the holder purchases at least one Adult and one Child’s ticket at full price or two Adult’s tickets at full price for SEA LIFE Centre Manchester or SEA LIFE Centre Blackpool.To redeem the offer, the holder has to bring the physical voucher to SEA LIFE Centre Manchester or SEA LIFE Blackpool on the day of visit to receive the discount on the walk-up price. When visiting SEA LIFE Centre Manchester, alternatively the offer can also be redeemed online by visiting the website on www.sealife.co.uk/manchester/tickets/?promocode=LAS171&utm_source=Subway&utm_medium=Online&utm_campaign=Subway_Promo and entering the unique promotional code that is printed on the voucher in the ticket store. If booking the ticket online, the holder must bring the printed online ticket as well as the voucher that was received from Subway® on the day of the visit and hand it to the admissions staff to be guaranteed entry. We will decline to accept the voucher if all relevant items are not present. The online voucher redemption option is not available for SEA LIFE Centre Blackpool.The voucher is not valid for use in conjunction with any other offer, concession or discount and cannot be redeemed against special VIP experiences, a combi visit or any types of Annual Passes.The voucher has no cash value and sale is not permitted. Any attempts to sell the voucher will render it void. The voucher is only valid at SEA LIFE Centre Manchester or SEA LIFE Centre Blackpool until 31/12/2017 (not valid on 25/12/2017) and it must be presented and surrendered at time of ticket purchase. Merlin Entertainments reserves the right to alter these terms and conditions at any time and for any reason.All third party trademarks are the property of their respective owners. Subway® is a Registered Trademark of Subway IP Inc. ©2017 Subway IP Inc. Promoter: Merlin Entertainments Group, 3 Market Close, Poole, Dorset, BH15 1NQ. Subway® stores, Subway Franchisee Advertising Fund Trust B.V., Franchise World Headquarters LLC and Subway IP Inc., (“Subway Entities”) accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by a participant as a result of participating in this promotion.

 

The Entertainer Toy Store Kids Go Free at SEA LIFE Centre Manchester

 

The ‘Kids Go Free’ voucher will be given out with the purchase at The Entertainer Toy Shop in selected stores in the North West and can be used at SEA LIFE Centre in Manchester. The voucher entitles a maximum of 2 children aged 17 or under to enter the SEA LIFE Centre Manchester free of charge when accompanied by 2 paying adults (1 paying adult can admit 1 free child).
To redeem the offer, the customer has to bring the physical voucher to SEA LIFE Centre Manchester on the day of visit to receive the discount on the walk-up price. Alternatively, they can also redeem the offer online by visiting the website on https://www.visitsealife.com/manchester/tickets/promotional-voucher-redemption/?utm_source=The%20Entertainer&utm_medium=email&utm_campaign=Summer%20Promotion
and entering the unique online code that is printed on the voucher. If booking the ticket online, the customers must bring their printed online ticket as well as the voucher that they received from The Entertainer on the day of their visit and hand it to the admissions staff to be guaranteed entry. We will decline to accept the voucher if all relevant items are not present.
The voucher is not valid for use in conjunction with any other offer, concession or discount and cannot be redeemed against special VIP experiences, a combi visit or any types of Annual Passes.
The voucher has no cash value and sale is not permitted. Any attempts to sell this voucher will render it void. The voucher is only valid at SEA LIFE Centre Manchester until 31/12/2017 (not valid on 25/12/2017) and it must be presented and surrendered at time of ticket purchase. Merlin Entertainments reserves the right to alter theses terms and conditions at any time and for any reason.

 

SEA LIFE CENTRE MANCHESTER 2 FOR 1

 

 

The voucher entitles the holder to one free admission provided that each voucher holder is accompanied by a separate full paying adult. The voucher is valid until 31st December 2017 (not valid on the 25th December 2017). 
To redeem the offer, the customer has to bring the physical voucher to SEA LIFE Centre Manchester on the day of visit to receive the discount on the walk-up price. Alternatively, they can also redeem the offer online by visiting the website on https://www.visitsealife.com/manchester/tickets/promotional-voucher-redemption/ and entering the unique online code that is printed on the voucher. If booking the ticket online, the customers must bring their printed online ticket as well as the voucher that they received from the promotional partner on the day of their visit and hand it to the admissions staff to be guaranteed entry. We will decline to accept the voucher if all relevant items are not present. The voucher is not valid for use in conjunction with any other offer, concession or discount and cannot be redeemed against special VIP experiences, a combi visit or any types of Annual Passes.
The voucher has no cash value and sale is not permitted. Any attempts to sell this voucher will render it void. The voucher is only valid at SEA LIFE Centre Manchester until 31/12/2017 (not valid on 25/12/2017) and it must be presented and surrendered at time of ticket purchase. Merlin Entertainments reserves the right to alter theses terms and conditions at any time and for any reason.

 

SEA LIFE CENTRE MANCHESTER KIDS GO FREE

 

A ‘Kids Go Free’ voucher received from an official promotional voucher can be used at SEA LIFE Centre in Manchester. The voucher entitles a maximum of 2 children aged 17 or under to enter the SEA LIFE Centre Manchester free of charge when accompanied by 2 paying adults (1 paying adult can admit 1 free child). 
To redeem the offer, the customer has to bring the physical voucher to SEA LIFE Centre Manchester on the day of visit to receive the discount on the walk-up price. Alternatively, they can also redeem the offer online by visiting the website on https://www.visitsealife.com/manchester/tickets/promotional-voucher-redemption/ and entering the unique online code that is printed on the voucher. If booking the ticket online, the customers must bring their printed online ticket as well as the voucher that they received from the promotional partner on the day of their visit and hand it to the admissions staff to be guaranteed entry. We will decline to accept the voucher if all relevant items are not present. The voucher is not valid for use in conjunction with any other offer, concession or discount and cannot be redeemed against special VIP experiences, a combi visit or any types of Annual Passes.
The voucher has no cash value and sale is not permitted. Any attempts to sell this voucher will render it void. The voucher is only valid at SEA LIFE Centre Manchester until 31/12/2017 (not valid on 25/12/2017) and it must be presented and surrendered at time of ticket purchase. Merlin Entertainments reserves the right to alter theses terms and conditions at any time and for any reason.

 

SEA LIFE CENTRE MANCHESTER 50% OFF

 

The voucher entitles the holder to a 50% discount off the standard admission day ticket when the holder purchases at least one Adult and one Child’s ticket or two Adult tickets at full price for SEA LIFE Centre Manchester. 
To redeem the offer, the customer has to bring the physical voucher to SEA LIFE Centre Manchester on the day of visit to receive the discount on the walk-up price. Alternatively, they can also redeem the offer online by visiting the website on https://www.visitsealife.com/manchester/tickets/promotional-voucher-redemption/ 
and entering the unique online code that is printed on the voucher. If booking the ticket online, the customers must bring their printed online ticket as well as the voucher that they received from the promotional partner on the day of their visit and hand it to the admissions staff to be guaranteed entry. We will decline to accept the voucher if all relevant items are not present.
The voucher is not valid for use in conjunction with any other offer, concession or discount and cannot be redeemed against special VIP experiences, a combi visit or any types of Annual Passes.
The voucher has no cash value and sale is not permitted. Any attempts to sell this voucher will render it void. The voucher is only valid at SEA LIFE Centre Manchester until 31/12/2017 (not valid on 25/12/2017) and it must be presented and surrendered at time of ticket purchase. Merlin Entertainments reserves the right to alter theses terms and conditions at any time and for any reason.

 

SEA LIFE CENTRE MANCHESTER NHS STAFF 50% OFF


The ‘50% off’-voucher entitles the holder to a 50% discount off the standard admission day ticket when the holder purchases one Adult’s plus one Child’s ticket or two Adult’s tickets at full price for SEA LIFE Centre Manchester. To redeem this offer visit the website on https://manchester.legolanddiscoverycentre.co.uk/tickets/promotional-voucher-redemption/?open_promo_box and enter the unique promotional code from your email. You must bring your printed ONLINE TICKET as well as the NHS OR COUNCIL WORK ID on the day of your visit and show it to the admissions staff to be guaranteed entry. We will decline to accept the discount if all relevant items are not present.

Competition Terms

Terms & Conditions Social Media Competitions

All SEA LIFE Centre Manchester competitions on the SEA LIFE Centre Manchester official Facebook account requires that you are deemed to have accepted these Terms and Conditions of use. The winner must be in accordance with the regulations of SEA LIFE Centre Manchester, a copy of which is displayed at the attraction or can be obtained online at https://www.visitsealife.com/manchester/terms-and-conditions/ Please ensure that you agree to be bound by the regulations before redeeming your prize.

  1. The competition is open to all UK residents aged 18 years or over except:
  2. a) Any employees of the Merlin Entertainments Group or members of their immediate families;
  3. b) Any employees or representatives of any agencies, suppliers or third parties associated with any attractions in the Merlin Entertainments Group; or
  4. c) If you are not over 18 and win please ensure your parent or guardian get in touch with us to claim the prize.
  5. The prize for the competition is subject to availability and depends on the type of competition. More details about the prize will be communicated with every competition separately.
  6. The winner will be announced by SEA LIFE Centre Manchester no later than 1 week after the competition is officially finished.
  7. Reasonable efforts by SEA LIFE Centre Manchester will be made to contact the winner. If the winner cannot be contacted, or is unable to comply with these terms and conditions, SEA LIFE Centre reserves the right to offer the prize to the next eligible entrant drawn at random. We will ask for an address to send the prize to. If an Annual Pass will be part of the prize the pass is issued upon entry to SEA LIFE Centre Manchester and will be valid for 12 months from date of issue.
  8. All entrants and the winners must be 18 or older or have signed authorisation form from a parent or guardian who must be in attendance for the trip to the attraction. Proof of identity and age may be required.
  9. Adults MUST be accompanied by a child (up to 17 years old) to visit the SEA LIFE Centre Manchester. Children under the age of 3 are entitled to visit the attraction for free. Children (17 and under) must be accompanied by adults.
  10. The prize is only valid at SEA LIFE Centre Manchester and is not valid at any other SEA LIFE Centres.
  11. The prize can only be used as stipulated, is not transferable to another individual and cannot be exchanged for cash or used in any other way. The sale of the prize for profit is prohibited. The prize cannot be used in conjunction with any other offer or ticket. If the winner elects to partake in any or all portions of his/her prize with fewer than the guests stated as the prize( if winning an Annual Pass), the prize will be awarded to the winner and any participating guest, and any remainder of the prize will be forfeited and shall not be subject to further or alternative compensation. This prize cannot be taken in conjunction with any other promotion.
  12. The prize is valid for 3 months from date of notification, and must be redeemed within that period.
  13. Any purported or attempted transfer or sale of or other misuse of the prize will render it automatically void.
  14. The winners and their companions are responsible for any expenses and arrangements not specifically included in the prize, including any necessary travel arrangements within the UK, accommodation, facilities at the attraction, spending money, telephone calls, personal items, merchandise and souvenirs, incidental costs, all alcoholic drinks, meals or refreshments, or taxes or expenses which may be incurred by the winners in claiming the prize.
  15. In the event of a prize being unavailable SEA LIFE Centre Manchester reserves the right to offer an alternative prize of equal or greater value.
  16. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions. The attraction reserves the right to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions and removal of figures for technical, operational, health and safety or other reasons including overcapacity.
  17. SEA LIFE Centre Manchester will not use the winner’s details for marketing purposes unless they have opted in to receive such information.
  18. SEA LIFE Centre Manchester may contact the competition winner post-visit for feedback purposes.
  19. SEA LIFE Centre Manchester cannot accept any responsibility for any damage, loss, injury or disappointment suffered by the winner or as a result of accepting the prize.
  20. The winner agrees to the use of their name, photograph and disclosure of county of residence and they will co-operate with any other reasonable request by SEA LIFE Centre Manchester relating to any post-winning publicity including all social channels.
  21. SEA LIFE Centre Manchester’s decision is final. No correspondence will be entered into.
  22. Merlin reserves the right to alter theses terms and conditions at any time and for any reason.